Galaxy Note20 5G – When I’m on a call, why is the sound and speaker in the opposite place?

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Whenever I’m on the phone, I cannot hear the caller when my phone is right side up. I have to flip my phone so that I can get accurate sound from the caller. From the caller side, they also cannot hear me properly when I speak with my phone right side up and only when I flip my phone upside down can they hear my voice properly. What could be the issue? How can I fix this?

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