Importing Contacts from Backup Failing

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I made a backup of my girlfriend’s phone via Android One, confirmed the contacts were synced with her google account. Then factory reset the phone.

When setting up the wiped phone from the Android One backup, it has failed to import the contacts from the google account. In the Google Contacts App, I can see that the Backup Holds the 1000 or so original contacts. But when I select merge, even though the Google Play Services notification pops up saying successful, there are no more contacts in the app. Also, on the PC, the google account no longer has the contacts, and undo-ing changes doesn’t bring them back. The backup I can see in the Google Contacts seems to be the only place that has them.

Any ideas on how to get them back?

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