My Mac and Android device won’t transfer files to my laptop, why?

when I try o transfer files from my android smartphone to my laptop it is not transferring the files.
Also, there is an error message as " Could not Connect to the device. try to reconnect or restart your device"

So I tried to transfer files again after restarting several times. but it still not working.
So how can I fix that error?

CPU: Coreā„¢ i5
Memory: 4 GB
Video Graphics: Intel HD
Hard Drive: 1 TB

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