No sound in only one specific App

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In a videocall for the authentication of a banking app (Neon – swiss bank), there is no sound. All other videocall apps work fine.

* I tried reinstalling the app multiple times
* I even tried it from my GF phone, and there it was the same error
* App issuer did not encounter this before and there is nothing on the forum

-> Is it possible that there is a specific setting that I am missing?

Thanks,
P

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