Why arent my gestures in talkback working? It wont let me enable voice commands.

My samsung A-11 was hard reset by someone who shouldnt have had the phone. I also dont remember the google account that was logged into it, making it a little harder to get back into. Even worse, the only way to fix my issue, isn’t working. I can turn talkback on, but can’t seem to do the gesture to allow voice commands. Anyone got any suggestions?

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